Affordable for the smallest hotel, sophisticated for the most luxurious
From providing better service for guests to improving productivity and cutting expenses, Comdial's Concierge hospitality phone system is an integral tool to keeping you connected with today's advances in telecommunications. The system combines the familiarity of Windows-based software with the most recent technological advances. This gives you an advanced and easy-to-use phone system while giving your business customers the on-the-road communications they demand.
Business-Traveler Friendly
Hotels serve an ever increasing number of business travelers. To remain competitive, you must offer the amenities your guests demand -the same amenities that larger, full-service hotels offer. With the Concierge system you turn your guest rooms into office space, complete with voice mail. Guests with laptop or handheld computers can use in-room modem access to place orders, check office email and keep up with the rapidly changing business world.
Built-in, Advanced Features Come Standard
Why pay extra for services your customers demand? Features that are expensive add-ons with other phone system are built-in standard features with the Concierge system.
Comdial's Impact Concierge has become a valuable communication resource for the hospitality industry by improving productivity, cutting expenses and providing first-class guest services. Designed for installation in mid-sized hotels serving business travelers, Impact Concierge is a very feature-rich communications system. Impact Concierge is currently the only hospitality product on the market that offers call accounting, wireless integration, status reporting and voice mail from the same company and therefore allows for tighter system integration.
Hotel Owners
Impact Concierge contains unique features developed specifically to help increase profitability, enhance cost effectiveness and improve staff productivity for hotel owners. These include:
-- Two-Tier Costing for Calls and Internet Access.
This allows operators to charge for extended 800 number calls and Internet access.
-- Simultaneous Voice and Data See SVD. -- Both voice and data calls are billable commodities. Impact Concierge provides hotel owners the option to provide simultaneous voice and data calls to the guests and capture the additional revenue stream.
-- Cost Effective Retrofits -- Hotels faced with the need to upgrade their communications systems can save money by installing the
Impact Concierge, in conjunction with Impact SCS telephones, and avoid costly re-wiring.
-- Property Management System Integration -- Impact Concierge integrates with the majority of currently available property management systems.
-- Intuitive, User-Friendly PC Screens -- Comdial's Impact Concierge is the only system equipped with a Windows(R) graphical user interface. With turnover levels as high as 100% among clerical staff, menu driven screens are easy to learn and understand, bringing new employees up to speed quickly.
-- Wireless Integration -- By taking advantage of Impact Concierge's wireless capabilities, hotel supervisors and staff can stay in constant contact while attending to other duties.
To increase response rates to hotel emergencies, Impact Concierge offers:
-- Audible and Visual Alert for System Failure -- Personnel will receive audible and visual alerts for system failures. These alerts can be integrated with an external bell or tracker paging system to assure immediate notification.
-- Emergency Notification -- In the event of an emergency, Impact Concierge alerts the attendant, with a screen pop, and rings an administrative telephone, as soon as the guest dials 911.
Guest Courtesy and Convenience Addressing the needs of business travelers, Impact Concierge will now offer:
-- Voice and Data Extensions in Every Room -- With Impact Concierge, hotels can add up to five extensions in each hotel room to accommodate the growing number of guests that travel with laptops and portable fax machines. Simultaneous voice and data ports also allow guests to check voice mail and e-mail, surf the Internet, as well as take and place calls all at the same time.
-- Wireless Telephones -- Hotels can now offer guests wireless phones by adding the Air Impact wireless communications service from Comdial to Impact Concierge. Guests can feel free to move around the facility without worrying about missing important calls.
-- Wake up Calls -- The Impact Concierge allows guests to set, and cancel, their own wake up calls.
