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Desktop Management Suite
The FX II features a suite of four Computer Telephony Integration (CTI) applications that greatly facilitate call handling and management. These powerful applications comply with TSAPI, TAPI and CSTA standards and can be tailored to meet the particular needs of an organization. They can direct incoming calls, monitor employee availability, initiate conference calls, speed dial from a PC and much more. Four CTI solutions are available. Choose the one that fits your business needs:
Impact Attendant
Designed for reception and operator console applications, Impact Attendant displays the status of all users on a PC monitor.
Impact Call
Provides call control and status reporting for individuals across your network.
Impact Group
Provides call control and status reporting for workgroups across the network.
Corporate Call
Enables powerful call handling and messaging control that is integrated with Microsoft Outlook and FrontRange Solutions GoldMine. |
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